Terms of sale
Version of October 1, 2026
Some publisher details are being published and are marked “to be completed”.
Who sells, to whom
These terms govern sales made on the Astroflair site between Vianney Bertrand, sole trader (EI), to be completed, SIREN to be completed (“we”), and anyone buying as a consumer (“you”).
To reach us: vianney.bertrand@gmail.com, to be completed.
What you buy
The relationship report: a six-chapter reading of two birth charts calculated from the births you enter, according to the bond you choose (love, friendship or work). You read it in your space and download it as a PDF, with both charts and the method.
The plan with questions adds 3 questions about the relationship. The answers appear in your space and are added to a new PDF.
The text is written automatically from the facts calculated by Swiss Ephemeris; each chapter ends with the list of facts it rests on. Without a birth time, houses and the ascendant are left out, and the report says so.
The reading is symbolic. It is neither a prediction, nor a diagnosis, nor medical, psychological, legal or financial advice.
A recent browser and a PDF reader are enough.
Prices
The report: €19. The report and 3 questions: €29. 3 questions added to a report already bought: €10.
Prices are in euros, all taxes included. VAT status: to be completed. It is a one-off payment: no subscription, no renewal.
Ordering and payment
You order from the relationship report page, with or without an account, or from your space. You enter both births and the chosen bond there, then review them on the payment page before paying. If you don’t have an account yet, it is created at payment, at the email address you give there. Your report is sent to that address, with a link that opens it without signing in; the code sent to the same address is only for entering your space. If that address already has an account whose birth for you differs from the order’s, we first ask you for that code: nothing changes in an account without it.
On the payment page, before paying, you tick the box by which you ask for your order to be carried out as soon as you pay and acknowledge that you thereby lose your right of withdrawal. Without this box, the payment cannot be made.
Payment is by card, on the secure page of our payment provider, Stripe. We never have access to your card details. The sale is concluded when the payment is confirmed.
Writing and delivery
Writing starts as soon as the payment is confirmed, without you having to stay on the page; it usually takes a few minutes, about ten for a romantic report. The report is then sent to you by email, at the address given at payment, with a link that opens the reading and its PDF without signing in. It also appears in your space.
The report stays in your space as long as your account exists, and the link in the last email you received opens it as long as it exists. Deleting a relationship that has a paid report deletes it too, and the screen tells you before. Download the PDF to keep it.
Right of withdrawal
The report is digital content supplied without a physical medium, whose writing starts as soon as you pay. Since you expressly asked for this before paying, acknowledging that you lose your right of withdrawal, that right does not apply (French Consumer Code, article L221-28 13°). The same goes for the questions.
Confirmation of your agreement, with its date, appears on the payment receipt sent to the email address given at payment.
If your report cannot be produced
If your report cannot be produced, you are refunded in full within 14 days, on simple request to vianney.bertrand@gmail.com or as soon as we notice it.
Legal guarantees
The consumer is entitled to the legal guarantee of conformity if a lack of conformity appears within two years of the supply of the digital content or digital service. During this period, the consumer only has to establish the existence of the lack of conformity, not the date it appeared.
The legal guarantee of conformity entails the obligation to supply all updates needed to keep the digital content or digital service in conformity for two years.
The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following the request, free of charge and without major inconvenience.
The consumer may obtain a price reduction while keeping the digital content or digital service, or end the contract with a full refund in exchange for giving up the digital content or digital service, if: the trader refuses to bring it into conformity; bringing it into conformity is unduly delayed; it cannot be brought into conformity without costs imposed on the consumer; bringing it into conformity causes major inconvenience to the consumer; the lack of conformity persists despite the trader’s unsuccessful attempt to remedy it.
The consumer is also entitled to a price reduction or to terminate the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to ask first for the digital content or digital service to be brought into conformity.
Where the lack of conformity is minor, the consumer is only entitled to cancel the contract if the contract does not provide for payment of a price.
Any period during which the digital content or digital service is unavailable while being brought into conformity suspends the remaining guarantee until it is supplied again in conformity.
These rights result from articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.
A trader who obstructs the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be raised to 10% of average annual turnover (article L. 242-18-1 of the French Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving it up.
To use these guarantees: Vianney Bertrand, to be completed, vianney.bertrand@gmail.com, to be completed.
Complaints and mediation
For any complaint, write to us at vianney.bertrand@gmail.com.
If our answer does not satisfy you, you can refer the matter free of charge to the consumer mediator: to be completed, to be completed, to be completed. The mediator can only be approached after a written complaint sent to us, and within the following year.
Personal data
What we do with your data is described in the privacy policy.
Applicable law
These terms are governed by French law. In case of dispute, you may refer to the courts of your place of residence or of our place of business.